Privacy Policy

CARING SOLUTIONS PRIVACY POLICY

Caring Solutions, a division of Kinder Products Ltd, respects your right to privacy and values our relationship with you. The following Privacy Policy describes the privacy practices for Caring Solutions when your personal information is collected by, or on behalf of, Caring Solutions. When you provide us with your personal information, you consent to the information practices described in this policy.

To assist you with reading through our Privacy Policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

WHAT INFORMATION DOES CARING SOLUTIONS COLLECT FROM ME?

We may collect personal information such as:

Your contact information (name, mailing address, phone number, e-mail address).
Your billing/shipping information (credit card number, shipping address).
Your personal preferences relating to the products we may offer.

WHEN DOES CARING SOLUTIONS COLLECT INFORMATION FROM ME?

We may ask for and use your personal information when you:

Purchase products or services
Contact us with a question or concern
Participate in promotional or other activities with Caring Solutions

When submitting personal information through an online form, we do not require you to complete any field that you don’t want to. Because of this, there is a risk that if you don’t fill in sufficient information, then we may have to contact you to get further information to fulfill your requests of us.

HOW IS MY INFORMATION USED?

We use the information you provide in order to:

Fulfill requests for products, services or information
Provide customer services
Offer new products and services
Improve the effectiveness of our Web site, our marketing endeavors and our services and offers
Conduct research and analysis
Send marketing communications
Perform other business activities

WHAT INFORMATION IS PROVIDED TO CARING SOLUTIONS FROM OTHERS?

Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address for delivery purposes.

Information From Third Parties
Caring Solutions may obtain consumer information from third-party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.

DOES CARING SOLUTIONS SHARE MY PERSONAL INFORMATION WITH OTHERS?

Caring Solutions does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

Fulfilling our customers' orders
Delivering packages
Sending regular mail on behalf of Caring Solutions
Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

DO I HAVE CHOICES REGARDING THE USE OF MY INFORMATION FOR MARKETING PURPOSES?

Caring Solutions is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from Caring Solutions.

To opt-out of or opt-in to receiving marketing communications from Caring Solutions, please take one of the following actions:

1)         Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from Caring Solutions will tell you how to stop receiving them.

2)         Email us at sales@caringsolutions.ca and provide your current contact information.

3)         Or, send a request with your current contact information to:

Caring Solutions
                   Attn: Privacy Manager
                   Box 8003
                   Canmore, AB T1W 2T8

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

Caring Solutions will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

10 business days for e-mails
30 days for phone calls
6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information, or other organization-related communications.

HOW DOES CARING SOLUTIONS SECURE MY PERSONAL INFORMATION?

Caring Solutions will make every effort to protect your personal information from unauthorized access, theft or use by ensuring the information is kept in a secure location, and accessed only by authorized personnel.

HOW CAN I UPDATE MY INFORMATION?

Caring Solutions wants your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:

1)         Call:   1-800-672-3879

2)         Email a request to: sales@caringsolutions.ca

3)         Send a request to:
Caring Solutions
                                      Attn: Privacy Manager
                                      Box 8003
                                      Canmore, AB T1W 2T8

If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.

DOES CARING SOLUTIONS COLLECT INFORMATION FROM CHILDREN?

We will not knowingly or intentionally collect personal information online from children under the age of 13. We are committed to protecting the privacy of children.

WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1)         Call:   1-800-672-3879

2)         Email a request to: sales@caringsolutions.ca

3)         Send a request to:
Caring Solutions
                                      Attn: Privacy Manager
                                      Box 8003
                                      Canmore, AB T1W 2T8

WILL THIS PRIVACY POLICY CHANGE?

Because Caring Solutions will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date:  December 6, 2016